Casinoly Casino Review

The Casinoly online casino operates under Anjouan license No. ALSI-152406028-FI2. It has a decent reputation, although there are both positive and negative reviews. The negative ones mostly concern withdrawal limits on winnings from the site.

The casino features a user-friendly website designed in an Ancient Roman theme, which is reflected in various details. I first explored the desktop version of the site. At the top of the main page, there is a menu with links to the following sections: Games, Live Casino, Sports, Live, Horse Racing, Virtuals, Promotions, Tournaments, VIP, Shop, Pantheon, and Bonus Crab.

The mobile version visually resembles the desktop one, but the main menu looks slightly different. It's located in the bottom right corner and includes links to: Games, Live Casino, Sports, Live, Horse Racing, Virtuals, Shop, Pantheon, Jupiter, Promotions, Tournaments, Bonus Crab, and VIP. There is also a separately highlighted link to the Ferrari Promotion.

The site is available to players in the following languages: English, French, Arabic, Greek, German, Spanish, Russian, Finnish, Hungarian, Norwegian, Polish, Portuguese, Turkish, Czech, and Italian.

Important T&C

According to the Terms & Conditions, a player must be at least 18 years old and of legal age according to the laws of their country. I also found a list of countries whose residents are not allowed to register on the site. These include: Bulgaria, Cyprus, Denmark, Estonia, Lithuania, Malta, the Netherlands, Sweden, the UK, the USA, and others.

To ensure compliance with these rules, the Casinoly casino online may request that the player complete a KYC (Know Your Customer) procedure and provide relevant documents verifying their identity, place of residence, and ownership of the payment method used. The player must submit these documents within 30 days, and the verification process may take up to 10 days.

If a player has a complaint, they should first contact support at support@casinoly.com. If the issue remains unresolved, the player can escalate it by contacting complaints@casinoly.com. The complaint will be reviewed within 10 days.

If a player does not log in to their account for 180 days or more, the account will be considered inactive. From that moment, an administrative fee of 5 EUR/USD per month will be deducted from the positive balance without prior notice, until the balance reaches zero.

I also found a dedicated section on responsible gaming, which provides advice, general information, and links to helpful services and organizations. This section also explains the self-exclusion option available to players, which should be activated within 24 hours of the request. However, while researching this Casinoly online casino review, I examined the casino’s reputation and player complaints in detail. I came across several cases where, after requesting permanent self-exclusion, players were still able to access their accounts, make deposits, and continue playing — or their requests were not processed within the promised 24 hours. In the correspondence between players and the casino on review platforms, I saw that in these cases, the casino refunded the deposits in full.

Registration process

While preparing this Casinoly casino review, I found out that the account registration process consists of three steps:

1. In the first step, you need to choose whether to accept a bonus or decline it, enter your Email, Casinoly casino login, and Password, and confirm that you are over 18 and accept the Terms & Conditions and Privacy Notice. You can also choose to receive promotional materials and bonus offers via email, but this is optional.

2. In the second step, you are required to enter your full date of birth, first name, last name, and select your gender.

3. In the final step, you need to select your country from the list, enter your phone number, choose your preferred currency, and fill in your city, address, and postcode.

Casino bonuses

When I was preparing this Casinoly online casino review, the following bonuses were available to casino players: Welcome Bonus, Roulette Run, Weekend Reload Bonus, Live Trivia Game, Weekly Reload, Sunday Spins, Live Cashback. There are also Tournaments, VIP, Shop, Bonus Crab and other promotions.

Welcome Bonus

Each new player can receive 100% up to 500 EUR/USD + 200 FS. To do this, they need to make a deposit of at least 20 EUR/USD and activate this bonus in their profile. However, deposits made via Neteller or Skrill are not eligible for the Casinoly casino bonus. Free Spins will be credited as 20 per day for 10 days, and the player will have 24 hours to wager them with a 40x requirement. The cash bonus must be wagered with a 35x requirement within 10 days.

Roulette Run

This promotion lasts for 4 weeks for players who play roulette. Each week, a prize pool of 2000 EUR/USD is randomly distributed among 28 winners, with prizes ranging from 500 to 10 EUR/USD. To participate, players must place a bet starting from 1 EUR/USD.

Weekend Reload Bonus

From Friday to Sunday, players can win 50% up to 700 EUR/USD + 50 FS. To receive up to 700 EUR/USD, a deposit of at least 20 EUR/USD is required. To receive the additional 50 FS, the deposit must be at least 50 EUR/USD. The cash bonus must be wagered with a 35x requirement within 10 days, and the Free Spins must be wagered 40x within 10 days.

Live Trivia Game

Every Tuesday and Thursday, The Trivia Show takes place, where players can win prizes from a prize pool of 3000 EUR/USD per day. To do this, players must answer questions within 10 seconds. The prize pool will be distributed among the top players.

Weekly Reload

When making the first deposit of the week between Monday and Thursday, each player can receive 50 Free Spins. To do this, a deposit of at least 50 EUR/USD must be made. Free Spins must be wagered with a 40x requirement within 7 days.

Sunday Spins

Every Sunday, players can receive up to 100 Free Spins. The number of FS depends on the wagering amount. For example, to get 20 FS, one must wager 20 EUR/USD on that day, and to get 100 FS, the wager must be 800 EUR/USD. The wagering requirement for Free Spins is 40x within 10 days.

Live Cashback

By playing in the Live Casino from Monday to Sunday, players can receive 25% cashback on their losses. It is one of the biggest offers of live casino real money sites. The maximum cashback amount per week is 200 EUR/USD. To receive the cashback, it must be requested via Live Chat or by email to support on Monday between 6:00 and 11:59 AM UTC.

Tournaments

When I was preparing this Casinoly casino review, there were 13 tournaments available to players. Three of them were Easter-themed. Prize pools ranged from 10,000 to 2,000,000 EUR/USD. There were also tournaments with prize pools in coins — from 1100 to 2500.

Shop

Each player can earn coins and exchange them in the Shop for Bonus Money and Free Spins. Coins can be earned in tournaments and by completing Weekly Challenges. Coins are also automatically credited as 5% of each deposit amount, and 1 coin is awarded for every 100 EUR/USD wagered.

Pantheon

Players have the opportunity to rebuild a legendary monument and receive up to 3500 EUR/USD in bonuses at various stages. To do this, they must buy different artifacts using coins.

Bonus Crab

It is an online casino with bonus crab. Each player can receive 1 Bonus Crab per day by making a deposit of at least 10 EUR/USD. For 1 Bonus Crab, a player can get Bonus Money, Free Spins, or Coins.

VIP

The VIP program includes 5 levels: Citizen of Rome, Eques, Patrician, Senator, Emperor. Every new player starts at level 1 – Citizen of Rome. With each new level, players gain access to cashback, higher withdrawal limits, and a personal account manager.

What I didn’t like is that the casino does not have clear rules for moving to higher levels. The system evaluates player activity over the last 30 days. This includes deposit amounts, number of bets, and other activity. However, due to the lack of clear rules, it is impossible to predict when a player will reach a new level.

The site doesn’t offer Casinoly no deposit bonus, but you can find them from other casinos on this SlotsUp’s page.

Payments

You can make a deposit using MasterCard, Postepay, PaySafeCard, Skrill, Neteller, JetonBank, MiFinity, TRC20, ERC20, Bitcoin, Ethereum, Litecoin, Ripple, USD Coin, BitcoinCash, and Cardano.

Withdrawals are available via VISA, MasterCard, Revolut, Bank Transfer, Skrill, JetonBank, MiFinity, TRC20, ERC20, Bitcoin, Ethereum, Litecoin, Ripple, USD Coin, BitcoinCash, and Cardano.

Before withdrawing funds, the deposit must be wagered at least once (x1). If this condition is not met, the Casinoly online casino may cancel all winnings and charge a 10% fee (15% if the deposit was made via bank card).

Withdrawal requests are processed within 3 business days from the moment they are submitted. Minimum and maximum withdrawal limits depend on the player's VIP level. For new players, the limits are 500 EUR/USD per day and 7000 EUR/USD per month. For players at the highest VIP level, the limits are 1500 EUR/USD per day and 20000 EUR/USD per month. The casino does not charge any fees for deposits or withdrawals.

Games catalog

The games section is user-friendly on both the desktop and mobile versions. You can search for a specific game using the search bar by name, provider, or category. Games are also sorted into sections like Live Played, Top, New, Popular, Slots, Live Casino, Jackpots, Table Games.

Before registration, demo versions of the games are available to players. After registration, free online slots machines games are no longer accessible.

While preparing this Casinoly online casino review, I found out that there are specific game restrictions for players from certain countries:

• NetEnt games are unavailable in Albania, Belgium, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Lithuania, Latvia, Portugal, Spain, Sweden, Switzerland, the UK, and others.

• Vikings is unavailable for Casinoly casino: Canada, France, the USA, and other countries.

• Universal Monsters can only be played in Austria, Finland, Germany, Greece, Hungary, Iceland, Ireland, the Netherlands, Norway, Poland, and a few others.

The full list of restrictions can be found in the Terms & Conditions.

Support

You can try to find an answer to your question in the FAQ section — it features 9 main questions.

Players also have access to Live Chat and Email support. While preparing this Casinoly casino review, I tried both options.

Live Chat connects instantly and responds quickly to all questions. After I sent my inquiry by email, I immediately received an automatic response with a ticket number. The actual reply to my question arrived within a few minutes.

Desktop vs Mobile version

While preparing this Casinoly online casino review, I used both the desktop and mobile versions of the site extensively and didn’t notice much difference between them. It is the top online mobile casino real money. The only thing I noted is that it’s not possible to stay logged into your account on multiple devices at the same time. I assume this is done to ensure data security.

Conclusion

The casino left a good impression on me. The first thing I noticed was how consistently the Ancient Rome theme is maintained throughout — it's reflected in the design, the names of VIP levels, and various small details. At the same time, the good casino website is user-friendly on both desktop and mobile versions. 

While preparing this Casinoly casino review, what I liked most was the wide range of bonuses and promotions available for players — there’s something for almost every day of the week. The only thing I’d like to see improved is more transparency in the VIP program conditions, with level progression based on specific actions rather than being determined automatically by the system.

I also appreciated the variety of payment methods and the player-friendly minimum deposit amounts.

The Casinoly online casino is suitable for both beginners and experienced players.